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Noticeboard

Adult and Children Flu Clinics


We have some catch-up adult flu clinics at the surgery during November - please call the Surgery to book. Children's flu clinics are taking place on Mondays 13th and 20th November and 4th and 12th December - again, please call the surgery to book. Children in Reception to Year 4 inclusive should have their flu vaccination at school - please contact the school nursing service on 01727 734026 to book.

Practice Management

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mr Daniel Freeman (m)

Practice Manager

Daniel joined Milton House Surgery in April 2016 and is responsible for the overall management of the practice.

Ms Yvonne Martin (f)

Patient Services Manager

Yvonne joined us in January 2011 starting as a member of the Patient Services Team. She became the Practice Administrator in 2013 and was appointed our Patient Services Manager in February 2016. She is therefore now responsible for the Patient Services Team, the provision of all non clinical services for patients and is the first point of contact for patients with any complaints they may have.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

We have 2 medical secretaries who provide support for the doctors, nurses and Business Manager. Secretaries prepare letters for patients as well as hospital referrals and letters to other healthcare providers. They are also responsible for arranging certain patient transport (from the surgery's aspect).
 
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