Removal of Patients from our List

We expect our patients to respect our staff, our property, and other users of the Surgery.

As such, we reserve the right to remove patients from our list in the following circumstances:

• Violence or abusive behaviour towards our staff or other users of the Surgery

• Failure to take due care of the Surgery or its contents

• Repeated failure to attend appointments without making a proper cancellation

• Following an irreversible breakdown of the doctor/patient relationship

In most cases, we will first send a warning letter to the patient so that the cause for concern can be addressed. However, no warning will be given where the safety of staff or other users of the Surgery is considered at risk.

Violent or abusive patients may be placed on the Safe Treatment Register. General Medical Services will be provided for such patients at a nominated centre in Luton where special arrangements are in place.