Complaints

Our Complaints Policy

We try always to provide good service but sometimes things can go wrong however hard we try.

If you experience a less than satisfactory service, please mention this to one of our staff, who will pass this information on to the Patient Services Manager as we are always willing to learn from our mistakes.

If, however, you wish to make a formal complaint, please advise a member of our staff giving full details of the nature of your complaint, including your address and telephone number.

We have a formal complaints procedure, which we will follow in such circumstances and includes:

• an acknowledgement of your complaint

• an investigation into the problem

• taking action (if appropriate)

• responding to you to advise you what has been done

We will subsequently review your complaint at a Practice Meeting so that all members of staff can be informed.
If you would like further details of our complaints procedure, the Patient Services Manager can provide these on request.