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Patient consultation now open!

Please read the Latest News section for more details. The consultation closes on Friday 20th April 2018 and there will be a public meeting at 7pm on Thursday 19th April in the Garden Suite at The Watermill Hotel, London Road, Bourne End.

Latest News

Patient Consultation now open!

We have written to the households of registered patients about the possibility of merging the patient lists of Boxwell Road Surgery and Milton House Surgery to create one combined practice. The new practice will operate initially from both sites and will be actively seeking to move to new purpose-built premises in Berkhamsted.


A copy of the consultation letter can be found here:


Consultation Letter


The consultation is open from 19th March to 20th April 2018. Frequently Asked Questions (FAQs) are available (below) and we are holding a public event at 7pm on Thursday 19th April 2018  in the Garden Suite at The Watermill Hotel, London Road, Bourne End.

FAQs - updated 5 April 2018


As part of the consultation we are engaging with you to seek your views on this proposal and would like you to complete a short survey. Please share your views by the closing date of 20th April 2018.

The Patient Survey (copy below) is available to collect from Reception at the surgery for you to complete and return by the deadline, or you can respond online HERE. We look forward to hearing from you!

Alternatively, below is a link to the paper copy which you are welcome to print and return to the surgery for the attention of Daniel Freeman.


Patient Survey




Please see the invitation for details of this event, which has been organised by the Berkhamsted GP Practices' Joint Patient Participation Group. Invitation


Announcement: Milton House Surgery and Boxwell Road Surgery

Please see our latest newsletter, published on this website and available at Reception, for further information about our plans and how you can contribute.


  1. Appointments at Milton House Surgery
  2. The surgery offers pre-bookable routine appointments which can be booked online, by telephone or in person. If you have an urgent problem that you feel cannot wait for a routine appointment, please call the surgery. Please be aware that you may be called by the Duty Doctor first, therefore please ensure that your contact details are up to date.
  3. ==============================

New Practice Computer System

Milton House Surgery moved to a new practice computer system on Tuesday 16th May 2017.


We thank our patients for their patience during this busy period whilst we get used to using the new system. We have provided additional doctor cover whilst current staff train and familiarise themselves.

IMPORTANT: please would online service users contact the surgery to obtain registration details for the new online system, Patient Access. There is a Patient Access app for smartphones and tablets that patients can download from Apple or Google Play.


Contacting Milton House Surgery

Please would patients be aware that Milton House, in common with other GP practices nationally, is experiencing high demand and working under extreme pressure.

The partners will not tolerate any abusive behaviour, rudeness or swearing towards our staff, and any patients who do this may be removed from the practice list.


Do you need transport to be able to attend a hospital appointment?

From 2nd October 2017, East of England Ambulance Service will be providing patient transport services - non-emergency transport for hospital appointments. Call 0345 605 1208 between 8am and 6pm. An answer machine service operates outside of these hours. You will be required to answer a few medical questions with regards to your health and mobility to see whether you qualify for this.


REMINDER: Deadline Time for Prescription Requests

PLEASE NOTE that the deadline to submit a prescription request is 10.30 a.m., to be ready for collection within two working days if you are collecting from the surgery or three days if you collect from a pharmacy.


New "Wellbeing" service

Click here for further details.


Did not attend appointment policy

Click here for details for our policy on removal of patients who do not attend their appointment.

If you are unable to keep your appointment but you don't cancel it in good time we cannot offer it to someone else who wants one.


Patient Participation Group

If you wish to join the Milton House Patient Participation Group, please click here for further details.


Patient Confidentiality Consent Form

New form available to authorise us to discuss/accept instructions on your behalf. Futher details can be found here.


Please complete our "Friends and Family" Test

NHS England requires all surgeries to encourage patients to participate in the Friends and Family Test which involves completing a short, ONE question form with the option of adding further comments or not.

We would really appreciate if you could take the time to do this for us in one of two ways:

  1. Electronically by clicking here
  2. Completion of a paper format in the surgery waiting room and posting in the response box provided there

If you have any questions about this then please ask a member of staff.


Electronic Prescription Service now available here

We can now send your prescription electronically to your nominated pharmacy avoiding the need for you to collect a paper prescription. To participate in this service you just need to nominate a pharmacy you wish to collect your medication from.  You can either speak to the pharmacy directly or come into the surgery to do this. Further details can be found on this website.

Alternatively you may wish to download the following leaflet giving further information on this service.


Summary Care Record

Please read the attached document which explains how the NHS uses the information in your Summary Care Record and why it is important.


Have you been asked to, or do you need to have your blood taken at the hospital?

Click here for the list of current opening times for the Hemel Hempstead, Watford & St. Albans sites.


Non NHS Services fees now payable in advance

An increasing number of forms we are asked to complete by patients are not being collected despite the doctor having spent the time to complete them. We have therefore decided that all requests for Non NHS services e.g. completion of claim forms etc. will need to be paid for in advance of the form being completed.

This will also enable you to know the amount you need to pay at the time of leaving the form with us rather than discovering what it will be after it has been completed. Details of our current fees for Non NHS Services can be found here The list is not exhaustive so please contact a member of the Patient Services Team if you need any clarification.


Have you been referred to Buckinghamshire for a Hospital appointment?

If so, please be aware that you may be asked to go to either Stoke Mandeville, Wycombe or Amersham Hospital for this.  Some clinics are only held in certain hospitals.


Email Correspondence

Please be aware that the surgery cannot enter into any type of consultation with a nurse or doctor using email. It is not considered a safe way of contacting them. Patients should instead telephone the surgery to make either a 5 minute telephone appointment with a doctor/nurse to initially speak with them on an agreed date, or to make a face to face appointment instead.

If you receive a similar message to this in response to an email you have sent then it should be considered that your request in your email has not been actioned. You should telephone the surgery and speak to a member of our staff instead.


Dental problems? - we are unable to issue antibiotics

You will need to contact a dentist for this as we are not able to treat any type of dental problem - Find a dentist - or call 111.


Can't get to see a doctor when you'd like to? Can our Nurse Practitioner help?



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