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New Telephone System

On Thursday 25th January 2018, Milton House Surgery is changing to a new telephone system and provider. This will feature call queuing and will eliminate the engaged tone that callers can experience during busy periods, improving telephone access to the surgery.

Changing telephone providers can be a tricky process and we ask that patients check the practice website for announcements should they experience problems getting in touch with the surgery around 25th January 2018. We will have mobile telephone backup available during the handover period.

Nurse Practitioner

blood_pressure3Can't get to see a doctor when you'd like to? Can our Nurse Practitioner help instead?

Did you know that it is not always necessary to see a doctor for certain conditions? We now have a nurse practitioner who is able to see, treat and prescribe (if necessary) for a wide range of medical problems. You may be surprised by the variety of conditions they treat so please click here for details of the types of conditions they can see patients for.

Please rest assured that if they feel they are unable to help you during your appointment with them then they will arrange for you to see a doctor. We currently have Nurse Practitioner appointments every day the surgery is open (except for Wednesdays and the monthly Saturday morning clinics), and at different times of the day, so you should be able to find one that is convenient for you. We offer both face to face and telephone appointments with our nurse practitioner.

At the moment you will need to telephone the surgery for a nurse practitioner appointment which will also enable you to discuss, if necessary, any queries you may have about these appointments with a member of the Patient Services Team.

Consultations are 10 minutes long and are for ONE CONDITION ONLY. The list of conditions does not apply to pregnant women or children aged 5 years or under.

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